FAQs

These are our frequently asked questions. You can review them by simply clicking on each one below. If you have any additional concerns or questions, feel free to call us directly at 512-809-7742 or by sending us an email via our Contact Us section.

Do you provide a lifeguard on boat rentals?

Wake Riderz does not have lifeguards on duty. Swim at your own risk.

How much should I tip my boat captain?

All boat rentals require an industry standard 20% minimum gratuity. You can always tip more if you desire to.

Can I pay a deposit to reserve a boat?

A 50% deposit option is available at check out if your booking date is more than 14 days in advance. 

Can you provide a cooler with ice rental?

For an additional charge we can provide an XL cooler with 2 large bags of ice. Let us know 1 day prior to your booking date. 

Do you provide a boat captain?

All rentals come with a Wake Riderz boat captain. All of our captains are boat safety certified and know how to navigate the lake very well.

Can I book additional hours or request a custom time slot?

Yes, subject to availability.

Can I smoke during my rental?

Only vaping is allowed when the boat is parked and not within the seating area. No cigarettes or cigars are allowed on any of our boats.

Do you provide alternate pick up and drop off locations?

Main pick up / drop off location: Loop 360 Boat Ramp

Waterfront locations: Call 512-809-7742 for more information.

Restaurant locations: Call 512-809-7742 for more information.

What are your boats equipped with?
  • 140 horse power engine
  • Wake Riderz boat captain
  • Aqua Lily Pad
  • Bluetooth enabled stereo system with speakers
  • Charging ports for cell phone
  • Full overhead sun shading option
  • Fuel
  • Life jackets

NOTE:
Our boats don't have restrooms on board. Please use facilities bathroom prior to boarding. However, restroom breaks are available. Please inform your boat captain.

What can I expect for parking and entry at Loop 360 Boat Ramp?

This is a public boat ramp operated by Travis County Parks, from which we depart and drop off only. There is an entry fee collected by Travis County Parks at the booth. Parking is free outside of the park.

Pricing (subject to change):
$5 per person, checks or cash only
$3 for ages 62+
$0 for ages 12 and under

Can I bring food and drinks during my rental?

Food, drinks and alcoholic beverages are permitted. Glass containers are prohibited.

NOTE:
Anyone consuming alcohol on board must be 21 years of age or older and may do so reasonably. Wake Riderz reserves the rights to terminate service at anytime for consumption that adversely affects and/or endangers the physical well-being of other persons and/or oneself, and/or which leads to damage of property. Wake Riderz does not provide or sell alcohol.

What's your cancellation policy?

1. All cancellations made more than 48 hours in advance of a rental, regardless of circumstances, are charged a $125 cancellation fee, exclusive of 6% non-refundable booking fee. All cancellations must be made in writing to [email protected].

2. All cancellations made within 48 hours of a rental or no call/no shows the day of a rental, regardless of circumstances, are non-refundable. You will be liable for the total amount paid.

3. No refunds are given once a rental has started or completed.

4. Please arrive a minimum of 30 minutes early for parking and entry. Late arrivals will not be compensated with additional time.

INCLEMENT WEATHER POLICY:
1. Inclement weather includes pouring rain, extremely rough water conditions, lightning or extreme temperatures. Inclement weather cancellations are made at the sole discretion of Wake Riderz and based on radar readings and lake conditions for your scheduled time of departure.

2. Inclement weather cancellations are fully refundable (less 6% non-refundable booking fee).

3. Before cancelling, the option to reschedule for another date and/or time will be offered. Any difference in pricing will not be adjusted. Reschedules may remain on file as a credit for up to 1 year.

Address

5019 N Capital of Texas Hwy
Austin, Texas 78746

Phone

512-809-7742
512-947-7475

Email Address

[email protected]

Business Hours

MON-FRI: 9AM to 8PM
SUN-SAT: 9AM to 8PM