Wake Riderz Frequently Asked Questions

We understand that plans can change. Our goal is to be fair to our customers while protecting the boats and captain availability reserved for each booking. For standard reservations, cancellations made more than 48 hours before the scheduled rental time are subject to a $125 administrative cancellation fee, plus the non-refundable Reservation Processing Fee charged at the time of booking. Cancellations made within 48 hours of the scheduled rental time and no-call/no-shows on the day of the rental are non-refundable, regardless of circumstances, and the full booking amount will be charged. No refunds are issued once a rental has started or been completed. All cancellation requests must be submitted in writing to [email protected]. Holiday and designated holiday-weekend reservations have a separate cancellation policy, and reservations affected by inclement weather or conditions that prevent Wake Riderz from operating are handled under the applicable policies explained below.

Reservations cannot be rescheduled simply to avoid the applicable cancellation policy. If your plans change, contact Wake Riderz as early as possible so we can explain the options available under your reservation terms. Rescheduling may be offered when Wake Riderz determines that a rental cannot operate because of inclement weather, unsafe lake conditions, or an official government or public-safety closure that prevents us from operating.

When an eligible reschedule is offered and accepted, amounts already paid toward the affected reservation are applied to the approved rescheduled date. If the new date has a lower rental rate, no refund or credit is issued for the difference. If the approved rescheduled date has a higher rate, including certain weekend, holiday, or holiday-weekend dates, the customer is responsible for paying the difference before the rescheduled rental.

Holiday and designated holiday-weekend reservations cannot be voluntarily rescheduled simply because a customer’s plans change. An eligible reschedule may be offered when Wake Riderz is unable to operate because of inclement weather, unsafe lake conditions, or an official government or public-safety closure that prevents us from operating.

Holiday periods are among our busiest and most requested dates, and those reservations can be difficult to replace on short notice. Reservations during designated holiday and holiday-weekend periods require at least 14 days’ notice for cancellation. When canceled at least 14 days before departure, a $125 administrative cancellation fee and the non-refundable Reservation Processing Fee apply. Holiday reservations canceled less than 14 days before departure are non-refundable, and the full reservation amount is due. The holiday policy and applicable dates will be identified during booking.

Designated holiday periods may include high-demand dates surrounding Memorial Day, Independence Day, and Labor Day. Because the applicable dates can vary from year to year, the specific holiday period and cancellation terms will be identified during booking. For example, a holiday period may include the surrounding weekend rather than only the calendar date of the holiday.

Standard boarding and return are at Loop 360 Boat Ramp near Pennybacker Bridge at 5019 N Capital of Texas Hwy, Austin, TX 78746.

Please plan to arrive at least 30 minutes before your scheduled departure. This gives your group time for parking, boarding, required waivers, and any pre-departure instructions.

Your reservation begins at the scheduled departure time. Late arrivals may result in less time on the water, and additional rental time or compensation is not provided for time lost because of a late arrival.

Yes. Travis County charges a park entrance fee at Loop 360 Boat Ramp. The entrance fee is separate from your Wake Riderz reservation and is currently cash-only. Check the current Loop 360 information before departure for the latest fee details.

Private dock pickup and return may be available for an additional fee at eligible locations on Lake Austin. Availability depends on the dock location, safe access, lake conditions, and scheduling. Contact Wake Riderz in advance with the property or dock location so we can confirm whether service is available.

Yes. Wake Riderz rentals are captained. Your captain operates the boat so your group can focus on enjoying Lake Austin.

Yes. Required life jackets and safety equipment are provided. Children under 13 years old must wear a U.S. Coast Guard-approved life jacket while a vessel under 26 feet is underway, as required by Texas law.

Swimming and floating may be available when the boat is safely anchored and conditions allow. Passengers enter the water at their own risk and should follow the captain’s safety instructions. Wake Riderz does not provide lifeguard supervision.

Yes. A floating water mat is included with private rentals and can be used when the boat is safely anchored and conditions allow.

Our Bentley pontoons offer full or partial shade for guest comfort. The amount and configuration of shade may depend on weather, wind, and safe operation of the boat.

Yes. A 20% captain gratuity is required and is paid directly to your captain after the rental by cash or Venmo. The captain gratuity is not included in the booking total. You are always welcome to tip more if you feel your captain provided exceptional service.